Postage + Returns
OSTOMATE ACTIVE NOW SHIPS WORLD WIDE
A shipping fee is applied at the checkout.
Pending payment received and availability of stock, delivery will take up to 7-10 business days within Australia (excluding remote areas which may take up to 18 business days). Custom orders may take up to 14 business days. International orders may take up to 21 business days.
Goods will be delivered on business days. No deliveries will be made on weekends or public holidays.
We deliver by Australia Post. Goods may not be delivered next day due to circumstances (such as adverse weather, strikes etc) beyond the control of Ostomate Active or Australia Post.
Thank you for shopping at Ostomate Active. We hope you love your new purchase but understand it can be hard selecting the right style and size online. We want to make sure you are completely happy with your purchasing experience and for that reason we are happy to offer an exchange or credit note on full priced items within 14 days of purchase provided the tax invoice can be produced, the original tags are attached and items are returned in unworn condition.
Items purchased are not eligible for refunds unless:
b. wrongly described or
c. Not of merchandisable quality.
All garments are subject to inspection. Shipping costs are the responsibility of the customer and cannot be refunded unless the garment is faulty.